Shipping Policy

Thank you for shopping with Smouse.

We aim to process and dispatch orders as quickly as possible to ensure a smooth shopping experience.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing times may be slightly longer.

Delivery Areas

We currently deliver throughout South Africa.

Unfortunately, delivery times may vary for remote or outlying areas.

Delivery Timeframes

Estimated delivery times are:

• Major metropolitan areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Current courier rates

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your delivery.

Delivery Requirements

Please ensure that:

• Your delivery address is accurate and complete.
• Someone is available to receive the parcel during business hours where required.
• Contact details provided at checkout are correct.

Smouse cannot be held responsible for delays caused by incorrect delivery information supplied by the customer.

Delivery Delays

While we work with reliable courier partners, delivery delays may occasionally occur.

We are not liable for delays caused by:

• Courier disruptions
• Severe weather
• Public holidays
• Strikes
• Events outside our reasonable control

Damaged or Missing Parcels

If your order arrives damaged, incomplete or appears to be missing, please contact us within 7 days of delivery.

Where applicable, photographs of the packaging and products may be requested to assist with the investigation.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Smouse
Email: sales@smouse.co.za