Terms of service

Terms of Service

1. Introduction

Welcome to Smouse ("we", "our", "us"). These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

2. Company Information

Smouse is operated by:

Sourced Collections (Pty) Ltd
South Africa

Email: sales@smouse.co.za

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding agreements.

4. Products and Availability

We strive to ensure that all product descriptions, images, specifications and pricing are accurate.

However:

  • Product colours may vary slightly due to screen settings.
  • Product dimensions may vary slightly due to manufacturing tolerances.
  • Product availability is subject to stock availability.
  • We reserve the right to discontinue products at any time.

5. Pricing

All prices displayed on our website are in South African Rand (ZAR).

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders resulting from pricing mistakes.

6. Orders

When you place an order:

  • You will receive an order confirmation email.
  • Acceptance of your order occurs only once payment has been successfully processed and the order has been dispatched.

We reserve the right to refuse or cancel any order where fraud, pricing errors or stock shortages are identified.

7. Payment

We accept payment through approved payment providers available at checkout.

All transactions are processed securely through third-party payment gateways.

We do not store customers' credit card information.

8. Shipping and Delivery

Delivery times are estimates and may vary depending on:

  • Courier performance
  • Weather conditions
  • Public holidays
  • Remote delivery locations

While we aim to deliver within estimated timeframes, we cannot guarantee exact delivery dates.

9. Returns and Refunds

Returns and refunds are governed by our Returns Policy and applicable South African consumer protection legislation.

Customers may be entitled to returns, exchanges or refunds in accordance with the Consumer Protection Act (CPA).

10. Consumer Protection Act

Nothing in these Terms of Service limits any rights granted to consumers under the South African Consumer Protection Act, 2008.

Where there is any conflict between these Terms and applicable law, the law shall prevail.

11. Intellectual Property

All website content including:

  • Logos
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Website design

remains the property of Smouse or its licensors.

No content may be copied, reproduced or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Smouse shall not be liable for indirect, incidental or consequential damages.
  • Our total liability shall not exceed the value of the products purchased.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

13. Website Availability

We do not guarantee uninterrupted access to the website.

We may modify, suspend or discontinue any part of the website without notice.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of personal information in accordance with applicable South African privacy laws, including POPIA.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Smouse
Email: sales@smouse.co.za